FAQ

Here are some frequently asked questions about the marketplace

S.No.	FAQ
1	Setting up your shop
2	How do I set up my shipping rates?
3	What types of products are allowed on Sarap Now?
4	How do fees work?
5	My shipping fees look incorrect on my dashboard
6	I'm going on vacation, what do I do?

FAQ DETAILS

Here are the FAQs

Setting up your shop

Best practices for setting up your store quickly.
Step 1 - Set up your shipping profile
Step 2 - Set a default shipping profile
Step 2 - Add your products
Step 3 - Design your profile page
For detailed guides: visit our Sarap Now Help Center

How do I set up my shipping rates?

Written Guide: https://sarapnow.gorgias.help/en-US/setting-up-shipping-options-136277
Video Guide: https://app.guidde.com/share/playbooks/88hk9Yj42TwcHM1C5E7xig?origin=lYWRnfekaLae83Yy6govkLqrPrH2

What types of products are allowed on Sarap Now?

We encourage brands and makers from a wide variety of categories to join us, with a high preference toward sustainability, eco-friendliness, or better health products.

Please ensure that your products don't fall into our Prohibited Items or violate our Anti-Discrimination and Hate Speech policies.

How do fees work?

It costs nothing to sign up and launch a shop on Sarap Now.
There are two types of selling fees: a transaction fee and a payment processing fee.
Adding a listing to the marketplace is free of charge.
A 6.5% transaction fee on the sale price is applied after an item sells.
Each order will be charged 3% + $0.30 for payment processing.
Retailers/Resellers will be categorized differently and are charged a 15% transaction fee and a 3% + $0.30 payment processing fee.
Prior approval is needed before listing as a retailer/reseller.

My shipping fees look incorrect on my dashboard

This is a known bug and we are a small team working to resolve this. Payments are being reconciled on a manual basis.

I'm going on vacation, what do I do?

Vacation Mode will allow you to run or schedule the dates of your vacation. You will also be able to select whether you want to disable your products or keep taking orders.

Head over to Profile -> My Account

Go to Seller Vacation Settings and click configure

Set your dates, and choose if you want to continue selling or disable products.

That's it! Enjoy your vacation. If your products were disabled during that time, they will be re-enabled once your vacation is over.